Returns Policy

Return Policy

At Pawsitive Cause, we want your experience with us to be a pleasant one – which is why we’ve made our Returns Policy as simple as possible. And if for some reason things don’t go quite to plan, we have a dedicated Customer Service team to make everything right again!

To help us process your return quickly, please contact us via email before you return the item. If a product is being returned to Pawsitive Cause, this will be returned via Australia Post.

Satisfaction Guarantee

At Pawsitive Cause we understand the importance of ensuring the product you purchase from us meets your expectations. That’s why we offer a 100% Satisfaction Guarantee on all products purchased from us. This is a voluntary guarantee and applies in addition to your rights under the Australian Consumer Law.

If you are not satisfied with the product you purchased from us, you can return it for:

  1. a refund 
  2. replacement 
  3. store credit

in each case, subject to the following conditions:

  • A claim under our Satisfaction Guarantee must be made within 30 days of purchase.
  • If you choose the replacement option, we will exchange your returned product for a replacement item of your choice.
    • If the replacement product costs more, you’ll need to pay the difference.
    • If it costs less, we’ll refund the difference.
  • You may be required to explain the reason for your dissatisfaction. 

Our Satisfaction Guarantee is designed to give you peace of mind. To ensure fairness, we reserve the right to decline a claim under the Satisfaction Guarantee if we reasonably believe the policy is being misused, such as through excessive or repeated claims without valid reasons.

Damaged, Faulty or Incorrect Items

If you received a damaged, faulty or incorrect shipment or product, please reach out to our Customer Service team as soon as possible via email and we will work with you to resolve the issue.

You can return your order for a refund (or replacement goods or store credit – it’s your choice!) if the item is faulty, not fit for the intended purpose or not as pictured on the website.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.